Privacy

Privacy Policy

Y888 collects, uses and protects personal data in connection with your use of the Y888 gambling platform (the Platform). Y888 is the operator and data controller for the purposes of applicable data protection laws. This policy explains what personal data we collect, why we collect it, and how we use and protect it when you participate in our services.

Data Controller and Scope

Y888 is the entity responsible for determining how and why your personal data is processed in relation to the Platform. This policy covers all personal data you provide to us or that we obtain through your use of the Platform, including data generated by your device and by your interactions with our support services.

Information We Collect

• Registration information: name, date of birth, email address, telephone number, and postal address if provided.
• Identity verification documents: copies of government issued ID or passport, and proof of address when required by our verification procedures.
• Account and transaction data: deposits, withdrawals, bets, winnings, payment method details (limited to what is necessary for processing).
• Usage and technical data: IP address, device identifiers, browser type and language, operating system, time zone, and activity logs.
• Communication data: records of correspondence with us via the Platform messaging system, email, live chat or support calls.
• Compliance data: data used to verify age, source of funds and to detect fraud or money laundering as required by law.
• Survey and feedback data: responses to surveys or promotions, where you choose to participate.

How We Use Your Personal Data

• To operate and provide the Platform services, including processing bets and payments and enabling access to platform features.
• To verify identity and age and to comply with AML/CFT and other applicable legal obligations.
• To detect, investigate and prevent fraud, money laundering, and other improper or illegal activity on the Platform.
• To communicate about account activity, security notices, service updates and policy changes.
• To provide customer support and manage your account settings.
• To offer marketing communications only where you have provided consent or opted in, and to tailor offers based on your preferences.
• To perform statistical analysis and research on aggregated or de-identified data.

Legal Bases for Processing

We rely on the following legal bases for processing your personal data: performance of a contract, compliance with legal obligations (including AML/CFT, age verification and financial reporting), consent for marketing (where provided), and legitimate interests in maintaining, safeguarding and improving the Platform and its security.

Marketing Communications

Promotional materials may be sent only with your consent or where you have opted in. You may withdraw consent or opt out at any time in your account settings or by contacting support. Transactional messages related to your account will continue to be sent as necessary.

Sharing and Disclosure of Personal Data

• Internal disclosures: to employees and contractors who need access to process data and perform duties such as compliance, payments, customer support and fraud prevention, all under strict confidentiality.
• Service providers: to payment processors, identity verification services, hosting, analytics, and communications providers under data processing agreements.
• Regulatory and law enforcement: as required by law, regulation or court order, or to protect the rights, safety or property of Y888 or its customers.
• Business transfers: in the event of a merger, acquisition or corporate reorganization, personal data may be transferred to the successor entity.

International Data Transfers

Your data may be transferred to jurisdictions outside your local jurisdiction or the EEA for the purposes described in this policy. We will implement appropriate safeguards in accordance with applicable data protection laws to ensure a level of protection corresponding to that in your jurisdiction, including binding corporate rules or standard contractual clauses where required by law.

Data Retention

We retain personal data for as long as necessary to provide the Platform services and to comply with legal or regulatory obligations. In particular, AML/CFT requirements may require retention for a minimum of five (5) years from the date of the last transaction or account closure. Where permitted by law, we may retain anonymized data for analytical purposes beyond the retention period. We will securely delete or anonymize data when it is no longer required.

Security

We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, disclosure, alteration or destruction. Access to data is restricted to authorized personnel bound by confidentiality obligations. We recommend you keep your login credentials confidential and enable two-factor authentication where available.

Your Rights

• Access: you may request a copy of the personal data we hold about you, including categories of data, purposes, and recipients.
• Rectification: you may request correction of inaccurate or incomplete data.
• Erasure: you may request deletion of data in circumstances provided by law, subject to legal obligations or legitimate interests that require retention.
• Restriction: you may request a restriction on processing in specific situations.
• Portability: you may request a structured, commonly used, machine-readable format of data processed based on consent or contract.
• Withdrawal of consent: you may withdraw consent at any time without affecting processing conducted prior to withdrawal, where processing is based on consent.
• Object: you may object to processing based on legitimate interests or for direct marketing purposes.
• Complaint: you may lodge a complaint with the competent supervisory authority in your jurisdiction.

To exercise these rights, contact our Data Protection Officer at [email protected] or use the privacy rights mechanisms available in the Platform. We will respond within one calendar month, with possible extensions of up to two additional months for complex requests.

Cookies and Tracking Technologies

We use cookies and similar technologies to manage sessions, remember preferences, analyze usage and support security. Some cookies are strictly necessary for the Platform to function; others enable analytics or marketing. You may manage cookie preferences in your account settings or via the cookie banner on the Platform. For details, see our Cookie Policy in the Platform.

Children and Minors

The Platform is not directed at individuals under 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided data, we will delete it promptly and take steps to prevent further processing.

Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be communicated within the Platform and by email where available. Your continued use of the Platform after such notice constitutes acceptance of the updated policy.

Contact Us

If you have questions about this policy or wish to exercise your rights, contact our Data Protection Officer at [email protected] or [email protected]. You may also reach our support team for assistance with privacy matters. You may file a complaint with the relevant supervisory authority in your jurisdiction.